Shipping Questions and Answers
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| Backorder Notification |
There will be occasions where the item you ordered is OUT OF STOCK/BACKORDERED.
This item may not have been available either when you ordered it originally
(We couldn't update the website fast enough!) or another customer's
order placed ahead of yours may have depleted the available inventory.
In this case, you will receive an email notifying you of the circumstances.
We apologize for this inconvenience.
Many backordered items will be restocked. With that in mind, we will
keep your order open and do our best to ship the item you ordered. If
you would like to cancel your backorder, please respond to the backorder
notification email or send an email directly to backorder@plumparty.com
or use our contact form. You may
also contact one of our customer service representatives at (800) 227-0314.
Please include as much information on your order as possible, such as;
your order number, items ordered, name and email address.
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| Holiday Shipping Schedule |
For all shipping options, please note that we do not ship on Saturdays,
Sundays, National Holidays and Religious Holidays including, but not
limited to:
New Year's Day
Memorial Day
July 4th
Labor Day
Thanksgiving Day (and the Friday after Thanksgiving)
Christmas Day
Christmas Eve
Yom Kippur
Passover
Martin Luther King Day
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| If I place an order for standard shipping, how long will
it take to receive? |
All orders sent via standard shipping will be received within 7 to
10 business days. Plum Party orders ship up to 8 hours after the order
is placed and hours of operation are 9AM-5PM EST.
All orders recieved after 12:00 noon will be processed the next day.
When determining your delivery timeframe please allow up to 8 hours for
order processing.
We cannot make any changes to the order after this 8 hour period unless
an item is on backorder.
If you need your order for a specific date which falls within 7 to 10
business days range, please choose 3-day express shipping. This will
ensure that your order is received on time.
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| Personalized Party Supplies |
Personalized items require a longer time frame to process and ship.
It can take up to 7 business days (Not including Saturdays, Sundays
or Holidays) to process personalized items BEFORE it is shipped via
the shipping method selected in your order. Selecting a faster shipping
service does not speed up the processing time, only the delivery
time.
If you need to receive a personalized item sooner, we can request
a RUSH to be applied to the order for a processing of fee of $25.00
per personalized item. The RUSH fee will be charged separately to your
credit card. Requesting a RUSH will speed up your processing time,
but does not speed up your shipping time, unless you have selected
an express method when placing your order.
Note:
To request a RUSH on you personalized order, please email by using
our contact
form or call 800.227.0314 to speak with a representative immediately
after placing your order online.
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| If I place my order express, will it go out the same day? |
All express orders will ship out the same day if ordered before 12:00
PM EST. Otherwise, your order will ship the following business day.
Business days are Monday through Friday, excluding holidays and weekends,
this is determined by carriers. To calculate the arrival time of your
package, please do not count the day the package ships.
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| Do you offer Saturday delivery? |
Yes, please request "SAT DELIVERY" in the gift
message upon checkout. Please note their is an additional fee for Saturday
delivery which is determined by weight and destination. Please note not
all FedEx, UPS or USPS locations deliver on Saturday. |
| Do you ship to other Countries? |
Yes we do, all international are shipped USPS International and are
calculated by an estimated weight and destination.
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| Do you require a signature for deliveries? |
No we do not. Most of our customers are not home during the
day so we ship without a signature requirement. We also ship
Home Delivery. This means packages are usually delivered after 4:00
PM. Plum Party emails customers with their order tracking number. Please
be sure to track your package. This helps avoid lost packages, incorrect
deliveries, and further problems. If this problem occurs, Plum Party
holds the right to make all decisions in regards to the package. |
| What courier do you use? |
For all states we use Fed Ex Ground and Fed Ex Express. APO
addresses are sent via USPS and shipping time frames will vary. |
| Can I use my Fed Ex account number? |
Unfortunately, we only allow customers to use their Fed Ex
account number for international or bulk orders. Please call us at 800-227-0314
to see if you qualify. |
| Will I receive a tracking number for my package? |
Yes, all tracking numbers are sent via email. Please check
to make the email address you provide is correct. |
| Do you ship chocolate in the summer? |
Yes, we do ship chocolate in the summer. We require all customers to
order chocolate products via express shipping. You can choose 2- day
or overnight shipping only. If you are ordering multiple products, please
keep shipping methods in mind. If the other items are needed for standard
delivery, you must place a separate order from the chocolate products.
If all orders are needed quickly, you can place the order together.
Once you place the order, we cannot make changes.
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| Why didn't a charge come up for my overnight order? |
Your order total is larger than $200.00. In this case, we pack the
order and give you the actual cost for overnight. A Plum Party representative
will call you with the cost, and you can then approve it. If you do
not approve, you can change your shipping method.
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| How
much is shipping? |
| Shipping is based on cost of merchandise: |
Standard shipping takes 7 - 10 business days (Monday-Friday,
do not count weekends).
1.00 - 50.00 = $6.95
50.01 - 75.00 = $10.95
75.01 - 100.00 = $12.95
100.01 - 150.00 = $14.95
150.01 - 200.00 = $16.95
200.01 - 250.00 = $18.95
250.01 - 300.00 = $19.95
300.01 - 400.00 = $20.95
400.01 - 500.00 = $21.95
500.01 - 600.00 = $22.95
Add $15 for Express - 3 days (business days)
Add $20 for Premium - 2 days (business days)*
Add $25 for Overnight (on orders
up to $200) - 1 day (business day)*|**
Orders $500.00 or higher may have
additional shipping fees. A customer service representative
will contact you with any additional charges. No order will ship
without your approval.
*For Overnight and Premium delivery the
order must be received by 12:00 noon e.s.t. to guarantee same
day shipping.
**For
Overnight orders and International orders over $200.00,
extra charges will apply and pre-approval is required. Please
use our contact form with
your information and we will provide you with the additional
cost. If you have any questions about ordering from Plum Party,
please contact us. Please use our contact
form.
All international are shipped USPS International and are calculated
by an estimated weight.
When determining your delivery timeframe please allow up to 8
hours for order processing.
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| How
do shipping charges work with coupons and discounts? |
| Your shipping cost is calculated before your order discount total is
applied, so you recieve your discount but pay for shipping based on the
original price of the item(s) before the discount is applied. |
Your
Credit Card Statments |
| How will charges appear on my card? |
Credit Card charges will appear as: Fun or Fancy / Plum Party.
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