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Your Order

Shipping Questions and Answers

Backorder Notification

There will be occasions where the item you ordered is OUT OF STOCK/BACKORDERED. This item may not have been available either when you ordered it originally (We couldn't update the website fast enough!) or another customer's order placed ahead of yours may have depleted the available inventory. In this case, you will receive an email notifying you of the circumstances. We apologize for this inconvenience.

Many backordered items will be restocked. With that in mind, we will keep your order open and do our best to ship the item you ordered. If you would like to cancel your backorder, please respond to the backorder notification email or send an email directly to backorder@plumparty.com or use our contact form. You may also contact one of our customer service representatives at (800) 227-0314. Please include as much information on your order as possible, such as; your order number, items ordered, name and email address.

If I place an order for standard shipping, how long will it take to receive?
All orders sent via standard shipping will be received with 7 to 10 business days. Plum Party orders ship within 48 hours from the day the order is placed. We cannot make any changes to the order within this period unless an item is on backorder. If you need the items for a specific date which falls within 7 to 10 business days, please choose 4-day express shipping. This will ensure that your order is received on time.
If I place my order express, will it go out the same day?

All express orders will ship out the same day if ordered before 12:00 PM EST. Otherwise, your order will ship the following business day. Business days are Monday through Friday, excluding holidays and weekends, this is determined by carriers. To calculate the arrival time of your package, please do not count the day the package ships.

Do you offer Saturday delivery?
Yes, please request "SAT DELIVERY" in the gift message upon checkout. Please note FedEx charges an additional fee for Saturday delivery which is determined by weight and destination. Please note not all FedEx locations deliver on Saturday.
Do you ship to other Countries? (Includes Puerto Rico, Canada and Mexico, and the States of Alaska and Hawaii)
Yes we do. However, all international orders require PlumParty approval. This includes orders from Mexico, Puerto Rico and Canada, and the States of Alaska and Hawaii. Plum Party also requires a Fed Ex account number which means customers get billed directly for the shipping, duties and taxes. PlumParty only charges you for the merchandise and a $10.00 handling fee. If you can meet these requirements, please place your order on the website. Write your Fed Ex account number in the gift message box. All orders are shipped FedEx international economy. If you would like international priority, please indicate this next to your account number.
Do you require a signature for deliveries?
No we do not. Most of our customers are not home during the day so we ship without a signature requirement. We also ship Fed Ex Home Delivery. This means packages are usually delivered after 4:00 PM. Plum Party emails customers with their Fed Ex tracking number. Please be sure to track your package. This helps avoid lost packages, incorrect deliveries, and further problems. If this problem occurs, Plum Party holds the right to make all decisions in regards to the package.
What courier do you use?
For all states we use Fed Ex Ground and Fed Ex Express. APO addresses are sent via USPS and shipping time frames will vary.
Can I use my Fed Ex account number?
Unfortunately, we only allow customers to use their Fed Ex account number for international or bulk orders. Please call us at 800-227-0314 to see if you qualify.
Will I receive a tracking number for my package?
Yes, all tracking numbers are sent via email. Please check to make the email address you provide is correct.
Do you ship chocolate in the summer?

Yes, we do ship chocolate in the summer. We require all customers to order chocolate products via express shipping. You can choose 2- day or overnight shipping only. If you are ordering multiple products, please keep shipping methods in mind. If the other items are needed for standard delivery, you must place a separate order from the chocolate products. If all orders are needed quickly, you can place the order together. Once you place the order, we cannot make changes.

Why didn't a charge come up for my overnight order?

Your order total is larger than $250.00. In this case, we pack the order and give you the actual cost for overnight. A Plum Party representative will call you with the cost, and you can then approve it. If you do not approve, you can change your shipping method.

How much is shipping?
Shipping is based on cost of merchandise:

1.00 - 50.00 = $6.95
50.01 - 75.00 = $10.95
75.01 - 100.00 = $12.95
100.01 - 150.00 = $14.95
150.01 - 200.00 = $16.95
200.01 - 250.00 = $18.95
250.01 - 300.00 = $19.95
300.01 - 400.00 = $20.95
400.01 - 500.00 = $21.95
500.01 - 600.00 = $22.95
600.01 - 700.00 = $23.95
700.01 - 800.00 = $24.95
800.01 - 900.00 = $25.95
900.01 - 1000.00 = $26.95
1000.01 - 2000.00 = $27.95

 

Standard shipping takes 7 - 10 business days (Monday-Friday, do not count weekends).

Add $5 for Select - 4 days (business days)

Add $10 for Express - 3 days (business days)

Add $15 for Premium - 2 days (business days)*

 

Add $20 for Overnight (on orders up to $200) - 1 day (business day)*|**

 

Orders $500.00 or higher may have additional shipping fees. A customer service representative will contact you with any additional charges. No order will ship without your approval.

Overnight and International shipping may be available upon request. *For Overnight and Premium delivery the order must be received by 12:00 noon e.s.t. to guarantee same day shipping.**For Overnight orders over $200.00 and International orders shipping, extra charges will apply and pre-approval is required. Please use our contact form with your information and we will provide you with the additional cost. If you have any questions about ordering from Plum Party, please contact us. Please use our contact form.

 

All international orders require PlumParty approval. This includes orders from Mexico, Puerto Rico and Canada, and the States of Alaska and Hawaii. Plum Party also requires a Fed Ex account number which means customers get billed directly for the shipping, duties and taxes. PlumParty only charges you for the merchandise and a $10.00 handling fee. If you can meet these requirements, please place your order on the website. Write your Fed Ex account number in the gift message box. All orders are shipped FedEx international economy. If you would like international priority, please indicate this next to your account number.

Your Credit Card Statments

How will charges appear on my card?

Credit Card charges will appear as: Fun or Fancy / Plum Party.