Your Order

Shipping Questions and Answers

There will be occasions where the item you ordered is OUT OF STOCK/BACKORDERED. This item may not have been available either when you ordered it originally (We couldn't update the website fast enough!) or another customer's order placed ahead of yours may have depleted the available inventory. In this case, you will receive an email notifying you of the circumstances. We apologize for this inconvenience.

Many backordered items will be restocked. With that in mind, we will keep your order open and do our best to ship the item you ordered. If you would like to cancel your backorder, use our contact form to request a cancellation. You may also contact one of our customer service representatives at (800) 227-0314. Please include as much information on your order as possible, such as; your order number, items ordered, name and email address.

For all shipping options, please note that we do not ship on Saturdays, Sundays, National Holidays and Religious Holidays including, but not limited to:

New Year's Day
Memorial Day
July 4th
Labor Day
Thanksgiving Day (and the Friday after Thanksgiving)
Christmas Day
Christmas Eve
Yom Kippur
Passover
Martin Luther King Day

All orders sent via standard shipping will be received within 7 to 10 business days. Plum Party orders ship up to 48 hours after the order is placed. Our hours of operation are 9AM-5PM EST. While it may ship sooner than 48 hours, when determining your delivery timeframe please allow up to 48 hours for order processing.It is highly recommended that you check your emails for any questions or notifications from our customer service team.

If you need your order for a specific date which falls within 7 to 10 business days range, please choose 3-day express shipping. This will ensure that your order is received on time.

Personalized items require a longer time frame to process and ship. It can take up to 7 business days (Not including Saturdays, Sundays or Holidays) to process personalized items BEFORE it is shipped via the shipping method selected in your order. Selecting a faster shipping service does not speed up the processing time, only the delivery time.

If you need to receive a personalized item sooner, we can request a RUSH to be applied to the order for a processing of fee of $25.00 per personalized item. The RUSH fee will be charged separately to your credit card. Requesting a RUSH will speed up your processing time, but does not speed up your shipping time, unless you have selected an express method when placing your order.

Rush service is available. The rush service turnaround is on average, 2-3 business days and the rush fee is $25.00

Rush turnaround example: if you place an order on a Thursday it would ship on Monday or Tuesday of the following week (excluding any holidays).

Please select the appropriate form of shipping according to your turnaround selection when checking out.

Note:
To request a RUSH on you personalized order, please make sure you check ‘Yes’ for RUSH turnaround time. If you need assistance, email us by using our contact form or call 800.227.0314 to speak with a representative immediately after placing your order online. Some personalized items cannot be RUSHED and are noted in the description of the product.

All express orders will ship out the same day if ordered before 12:00 PM EST. Otherwise, your order will ship the following business day. Business days are Monday through Friday, excluding holidays and weekends, this is determined by carriers. To calculate the arrival time of your package, please do not count the day the package ships.

Please note: not all UPS or USPS locations deliver on Saturday. If you need Saturday delivery please call and speak with a customer service representative at 800.227.0314 and we will find out is Saturday delivery is available. There is an additional fee for Saturday delivery that is based on location and weight.

Yes we do, all international orders are shipped USPS International and are calculated by an estimated weight and destination. Note: Shipping prices are subject to change. You will be contacted via email or phone if there are additional shipping fees. Your order will pend your response. It is highly recommended that you check your emails for any questions or notifications from our customer service team.

No we do not. Most of our customers are not home during the day, so we ship without a signature requirement. Please be sure to track your package. This helps avoid lost packages, incorrect deliveries, and further problems. If this problem occurs, Plum Party holds the right to make all decisions in regards to the package.

For all states we use UPS or USPS. APO addresses are sent via USPS and shipping time frames will vary.

Unfortunately, we only allow customers to use their shipping account number for international or bulk orders. Please call us at 800-227-0314 to see if you qualify.

Yes, all tracking numbers are provided in the order status section of your account. We recommend setting up and account so that you can log in for updates on your order. If you do not set up an account you can email us by using our contact form or call 800.227.0314 to speak with a representative.

Yes, we do ship chocolate in the summer. We require all customers to order chocolate products via express shipping. You can choose 2- day or overnight shipping only. If you are ordering multiple products, please keep shipping methods in mind. If the other items are needed for standard delivery, you must place a separate order from the chocolate products. If all orders are needed quickly, you can place the order together. Once you place the order, we cannot make changes.

Your order total is larger than $200.00. In this case, we pack the order and give you the actual cost for overnight. A Plum Party representative will call you with the cost, and you can then approve it. If you do not approve, you can change your shipping method.

Standard shipping takes 7 - 10 business days (Monday-Friday, do not count weekends or holidays).

1.00 - 25.00 = $6.95
25.01 - 50.00 = $8.95
50.01 - 75.00 = $12.95
75.01 - 100.00 = $14.95
100.01 - 150.00 = $16.95
150.01 - 200.00 = $18.95
200.01 - 250.00 = $19.95
250.01 - 300.00 = $21.95
300.01 - 400.00 = $22.95
400.01 - 500.00 = $24.95
500.01 - 600.00 = $26.95
600.01 - 700.00 = $28.95
700.01 - 800.00 = $30.95
800.01 - 900.00 = $34.95
900.01 - 1000.00 = $38.95
Up to 5,000.00 = $150.95

Add $15 for Express - 3 days (business days)

Add $20 for Premium - 2 days (business days)*

Add $25 for Overnight (on orders up to $200) - 1 day (business day)*|**

Orders $500.00 or higher may have additional shipping fees. A customer service representative will contact you with any additional charges. No order will ship without your approval.

*For Overnight and Premium delivery the order must be received by 12:00 noon e.s.t. to guarantee same day shipping.

**For Overnight orders and International orders over $200.00, extra charges will apply and pre-approval is required. Please use our contact form with your information and we will provide you with the additional cost. If you have any questions about ordering from Plum Party, please contact us. Please use our contact form.

All international are shipped USPS International and are calculated by an estimated weight.

When determining your delivery timeframe please allow up to 8 hours for order processing

 

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Credit Card charges will appear as: Fun or Fancy / Plum Party.